FAQ

FAQ Here are some frequently asked questions to help address your general inquiries. For more specific and technical questions about your hosting account, please see our Knowledgebase.

If you do not find the answer to your question, please submit a support ticket or send us an email.

Web Hosting

Website Templates

Domain Registration

Email Hosting

eCommerce, Dedicated IP's, and SSL

General

Web Hosting

What is Web Hosting? Do I need it?
Web hosting is space on a server that makes your website, email, application, or anything that needs to be accessed via the Internet, accessible online. Without web hosting, anything requiring the Internet to work could not be accessed on the web. For example, your website files need to be uploaded to an Internet connected server (hosting account) so that everyone in the world can view them.
What happens after I order a hosting plan?
When you order a hosting plan and your payment is received (PayPal is virtually instantaneous whereas a Mail-In-Payment would take longer), we will set up your account based on the plan you purchased. Once completed, you will receive an email with detailed information such as how to log in to your cPanel and create email accounts, as well as how to access your account if your domain name has not yet Propagated to all servers on the Internet.
What are your payment options?
You can order any plan online immediately using your credit card via PayPal, our secure payment processor. PayPal (an eBay company) handles all your payment information which results in greater security for you since merchants themselves (like us) do not have access to it. If applicable, a subscription will automatically be created for the term you select and continue unless you cancel it.

You do not need to be a pre-existing PayPal member to use PayPal; simply choose to pay securely with your credit card. If you do already have an account, using it makes payment extremely fast since all your information is already stored within your account.

For those without a credit card, we also offer a Mail-in-Payment option.
What do I need to do in order to get a website online?
You basically need three things - website files, hosting space, and a domain name. The simplest way to get a website is to download one of our free website templates from within your control panel. Alternatively you can have someone build your site for you. Your website files will then need to be uploaded to your hosting account (Compare hosting plans). Lastly, you'll need a domain name to identify your account and make your website unique. Please see our Domain Registration page for more information.
Do you accept clients from around the globe?
Although we're based in Winnipeg, Manitoba, Canada, we always welcome Canadian, American, and international clients! Since the Internet is global, web hosting does not need to be purchased in the same geographic location that you are in. In fact, every bit of information you send/receive, whether it be via email or on a website travels far distances between servers. Depending on your currency, it may be advantageous to order from Kirsir as our prices are in Canadian dollars.
Why should I choose Kirsir for my hosting?
Kirsir endeavours to provide high quality professional hosting to our clients. We pride ourselves on being honest, having integrity, and being resepectful of our clients. We gladly offer a 30 day money-back guarantee as well as no setup fees for any of our plans. Furthermore, our plans already come feature-packed. You'll get free website templates, cPanel control panel, Fantastico pre-installed programs, graphical web stats, PHP/MySQL, email, 99.9% uptime, and much more. For more information, please see the Benefits of Kirsir Hosting page.
How do I access my cPanel Control Panel?
You have a couple of options for accessing your cPanel. You can either visit our login page or you can type your domain name followed by /cpanel. For example, you would go to http://www.yoursite.com/cpanel (Note: Use your own domain name not 'yoursite').
Are your web stats the same as a counter?
The web stats that come with each of our web hosting plans are much more than just a counter. A counter only records page reloads whereas true web stats log much more. From your cPanel admin page you will be able to choose from multiple web statistic programs consisting of a wide range of graphical and detailed stats. For example your hosting plan will automatically monitor unique visits, bandwidth, browser, IP address, geographic location, entry/exit pages, search terms, time of day, length of stay, and much more!
What if I need more disk space or bandwidth in the future?
You can always upgrade your hosting plan or purchase additional disk space or bandwidth at any time from within the Client Area. If you have questions before you need to upgrade, feel free to send us an email.
Do you allow Adult-oriented websites on your servers?
Yes, we welcome any legal content.

Website Templates

Are your website templates actually free?
Yes! When you purchase a hosting plan with us, you get access to a huge database of free website templates that are categorized by industry. You can download as many templates as you like and each comes with all source files necessary like web pages, images, Flash, style sheets, and more!
I'm just a small business owner, do I really need a website?
Absolutely! A small business website has become a standard marketing avenue as more and more people start looking for products and services online first. If you don't have a website, you can't compete and if you have a bad site, you may be driving customers away. For more details, see our Business Website Benefits page. Get started with one of our free website templates.
What are the benefits of website templates?
Website templates have come a long way in the last decade and have evolved into stylish and high quality websites that are perfect for businesses, hobbyists, entrepreneurs, affiliate marketers, non-profit organizations, and more.

Templates are fast and significantly cheaper than a custom site and they're also developed by professional web and graphic designers. For more information, please see our What are Website Templates page.
Which is better - a template or a custom site?
Neither is better because they're both different and good for different situations. Templates provide a fast and cheap solution which is great for anyone needing a website quickly or for someone on a budget. A custom site takes much longer to develop and costs more but you can get whatever you need. Please see our Templates vs. Custom Website page for a detailed comparison.
Should I be concerned that others are downloading the same template as mine?
No. Indeed others may have downloaded the same original template but with billions of web pages on the Internet have you ever seen two websites exactly the same? To be frank, most websites generally look the same anyways. They all have a logo in the top left of the page with a navigation either along the top or side. Once you add your own logo, text, images, links, or other content, your site becomes unique.
Are web templates customizable?
Yes! When you purchase a template you'll get all source files that were used to make the template such as HTML web pages, Flash, Photoshop, images, etc. You can change anything you want including colours, placements, logos, links, images, headers, and page text. By doing so, you can see how you can get a unique website for your business at a fraction of the cost of a custom site. Please see our Template Customization page for more information.

Domain Registration

Do you sell domain names?
Yes, we sell all the major domains including .com, .ca, .net, .org, .us, .info, .name, .biz, .co.uk, .eu, .de, .tv, and .cc. Please see our Domain Registration page for pricing.
Do I need a domain name?
Yes, every account requires one main domain name whether it be purchased from us or not. If purchased elsewhere simply choose the option that you already own a name while placing your order.
How should I choose a domain name for my website?
If you were typing in the domain name for your company or topic, what would you instinctively type in? Either get the name of your business in it or a keyword that is relevant. Acronyms are usually poor choices unless it has its own meaning or is recognizable. For example, if your new business is called Rainbow City Flower Shop, www.RCFS.com may be a poor choice because it makes no sense if you look at the domain alone. A better choice might be something like RainbowCityFlowerShop.com. UPS.com is a good choice of domain name for the United Parcel Service however because most people know the acronym better than the actual name!
What Namesevers do I use on my domain name so that it points to my hosting account?
If you purchased a domain name elsewhere, you will need to update the nameservers to point to your hosting account. All Kirsir clients should use ns39.websitewelcome.com for NS1 and ns40.websitewelcome.com for NS2.

Email Hosting

How do I access my Webmail?
You can either visit our login page or you can type your domain name followed by /webmail. For example, you would go to http://www.yoursite.com/webmail (Note: Use your own domain name not 'yoursite'). Remember that your email account name is the full email address.
Can I use my hosting account for email only?
Yes! There is no requirement to upload website files and have an accessible website. If you wish to just use your account for email, you simply need a domain name so that your email accounts will be unique. All email features like auto-responders, mailing lists, and webmail work even if you have no website.

eCommerce, Dedicated IP's, and SSL

Do you offer Dedicated IPs and Digital Certificates?
Yes, we sell dedicated IPs and digital certificates, both of which add privacy and security to your website. Please see our Order and SSL Certificates pages for pricing and more information.
Do you have a shared SSL certificate?
Our servers do indeed have a shared SSL certificate that our clients are free to use in order to secure their pages with 128 bit SSL encryption. You may also obtain your own private digital certificate for your domain name. For more information on how to access our shared SSL certificate and the differences between the two, please see our Knowledgebase.
Do I have to have a merchant account for my eCommerce store?
If you want to accept credit cards online right from your website and have the money instantly deposited directly into your bank account then yes, you must have a merchant account. You can accept Paypal, Google Checkout, or cheque at your eCommerce store without a merchant account because they either do the processing exclusively for you or you have to actually do the depositing to your account.
Is it true that if I open an online store and sell my products online, I'll be successful?
Although this is a common belief and advertised as a quick fix on many late night infomercials, it is completely false. We're not saying that you can't make lots of money online, but it takes effort, time, and investment. You must actively market your store to your target customers and provide innovative ways to keep them coming back for more.

General

Is Kirsir an Internet Service Provider?
No. An Internet Service Provider (ISP) provides the actual connection to the Internet. Kirsir provides web hosting services for those already connected to the Internet. We enable your website, email, or application to be usable online.
What type of people become Kirsir clients?
Kirsir clients are diverse. If you are a business owner, entrepreneur, non-profit organization, a person with a hobby or special interest, or an Affiliate Marketer, you would benefit from our secure and reliable web hosting. Our free website templates also provide a great way to get a high quality website online in less than an hour. To read what clients say about us, please visit our testimonials page.
Where can I get more information about Kirsir?
Please see our About Us page.

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